Lowongan Kerja Area Collection Supervisor Terbaru PT West Java.
Job Description
The Collection Supervisor is responsible for day to day operations of a team of Collection Specialists. Managing team performance and behaviors is crucial in this role. The Collection Supervisor will monitor and enforce productivity and quality assurance of his or her team to ensure operational goals and requirements are met. Responsibilities:
• Lead a group of Collectors
• Manage remarketing, total loss process, and back end functions
• Review team activity, identify trends and assess team effectiveness in order to achieve departmental goals
• Lead by example to improve performance and behaviors of team
• Coach and counsel staff for peak performance. Address and resolve issues of poor performance or unacceptable behavior. Work to determine best approach to resolve an employee problem
• Assist team members with escalated calls and daily operational duties
• Monitor calls and review account activity with team members
• Insure internal policies and procedures and all governmental regulations are consistently applied and adhered to by team members
• Assist management with employee development including training and mentoring, writing performance reviews, counseling and participating in corrective action meetings
• Analyze, suggest, develop and implement procedural changes to improve efficiency and productivity
• Manage team to ensure proper staffing levels are met. Approve time cards daily in accordance with time management guidelines
• Perform various additional tasks as assigned.
• Schedule flexibility a must
• Ability to work in a fast paced environment and help to lead change through the organization Job Requirements
• Minimum of 3 years of experience in a supervisory/management position, preferably in multifinance environment and automotive collections is preferred
• Demonstrated ability to effectively negotiate and manage through conflict
• Comprehensive knowledge of collection and repossession laws on the federal, state and local level
• Show high level of personal accountability and ownership for work performed
• Excellent verbal and written communication skills, along with active listening skills to achieve goals
• Outstanding interpersonal skills
• Strong analytical, organizational and time management skills
• Driven and motivated by a fast paced environment and have a willingness to learn and be challeng ed by continual professional development
• Must be able to manage constructive criticism in a positive manner
• Strong PC skills, specifically Microsoft Office, Excel, Word Additional Information:
• All Collection Supervisors are required to work additional time as determined by business needs
Lowongan Kerja Terbaru
Image credited to Comanco.com
